Privacy Policy
Welcome to TierraSazón! We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy explains how TierraSazón collects, uses, discloses, and protects your personal information when you access or use our online culinary education services, including interactive online cooking courses, regional Colombian cuisine workshops, personalized cooking coaching, recipe development tutorials, live cooking demonstrations, and cultural food history sessions.
1. Information We Collect
We collect various types of information to provide and improve our services to you:
- Personal Identification Information: We may collect personal information that you voluntarily provide to us when you register for an account, enroll in a course, subscribe to our newsletter, participate in workshops, or contact us. This includes your name, email address, postal address, phone number, and payment information.
- Usage Data: We automatically collect information about how you access and use our online platform. This usage data may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
- Course and Interaction Data: Information related to your progress in courses, interactions with instructors, submissions, and feedback within our educational offerings.
2. How We Use Your Information
TierraSazón uses the collected data for various purposes:
- To provide and maintain our services, including facilitating your access to online cooking courses and workshops.
- To manage your account and provide you with personalized cooking coaching and educational content.
- To process your transactions and manage payments for our services.
- To communicate with you, including sending you updates, security alerts, and support messages.
- To improve and optimize our online platform, develop new features, and enhance user experience inspired by your engagement with cultural food history sessions and recipe development tutorials.
- To monitor the usage of our service and identify potential issues or areas for improvement.
- To comply with legal obligations and resolve disputes.
3. Legal Basis for Processing Personal Data Under GDPR
We process your personal data based on the following legal grounds:
- Consent: Where you have given explicit consent for us to process your personal data for one or more specific purposes.
- Contract Performance: Where processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract (e.g., providing access to courses you purchased).
- Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.
- Legitimate Interests: Where processing is necessary for the purposes of the legitimate interests pursued by TierraSazón or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.
4. Disclosure of Your Information
We may share your personal information in the following situations:
- With Service Providers: We may share your data with third-party service providers to monitor and analyze the use of our service, process payments, or provide technical support.
- For Business Transfers: If TierraSazón is involved in a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.
- For Legal Reasons: We may disclose your personal data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of TierraSazón, prevent or investigate possible wrongdoing in connection with the service, protect the personal safety of users of the service or the public, or protect against legal liability.
5. Security of Your Data
The security of your data is paramount to us. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. However, no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
6. Your Data Protection Rights Under GDPR
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. TierraSazón aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you wish to exercise any of these rights, please contact us using the contact details provided below.
7. Links to Other Sites
Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
8. Children's Privacy
Our service offers online culinary education and is not intended for use by anyone under the age of 18 (Children). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By postal mail:
- TierraSazón
- 2847 Carrera 13
- Floor 4, Bogotá, Cundinamarca
- 110311, Colombia